ch444 Privacy Policy

1 Introduction

This Privacy Policy explains how ch444 ("ch444", "we", "us", "our"), operating the online gaming platform at ch444.net, collects, uses, stores and protects the personal data of players and visitors ("you", "your") based in Bangladesh and elsewhere.

ch444 is committed to handling your personal data responsibly and transparently. We understand that Bangladesh players trust ch444 with sensitive information — including payment details linked to bKash, Nagad and Rocket accounts — and we take that responsibility seriously.

By registering an account on ch444, making a deposit or otherwise using the ch444 platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the ch444 Terms and Conditions, which govern your use of the platform.

If you have any questions about how ch444 handles your data, you can contact the ch444 privacy team at any time using the details in Section 12 of this policy.

2 Data We Collect

ch444 collects personal data in three main ways: information you provide directly, information collected automatically when you use the platform, and information received from third-party payment providers such as bKash, Nagad and Rocket.

ch444 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data unless specifically required by law or for responsible gaming purposes (for example, if you request self-exclusion).

3 How We Use Your Data

ch444 uses your personal data only for legitimate purposes directly related to operating the platform and serving Bangladesh players. We do not use your data for purposes that are incompatible with those listed below.

• Account management: To create and maintain your ch444 account, verify your identity and manage your login credentials.
• Payment processing: To process deposits and withdrawals via bKash, Nagad and Rocket, verify transaction details and prevent payment fraud.
• Legal compliance: To comply with anti-money laundering (AML) obligations, age verification requirements and other applicable legal duties.
• Customer support: To respond to your queries, resolve disputes and improve the ch444 support experience.
• Platform improvement: To analyse how players use ch444, identify technical issues and develop new features.
• Responsible gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and identify players who may need support.
• Marketing communications: To send you promotional offers and updates about ch444 — only if you have opted in to receive them. You can opt out at any time.
• Security: To detect and prevent fraud, cheating, money laundering and other prohibited activities on ch444.

4 Payment Data and bKash Security

ch444 processes all player payments through bKash, Nagad and Rocket — the mobile financial services most trusted by Bangladesh players. When you make a deposit or request a withdrawal on ch444, your payment data is handled with the highest level of security.

Here is how ch444 protects your payment information:

• ch444 does not store your full bKash, Nagad or Rocket PIN. Payment authentication is handled directly by the respective mobile banking provider.
• All payment transactions on ch444 are encrypted using TLS (Transport Layer Security) to prevent interception during transmission.
• ch444 stores only the minimum payment data required for transaction verification, dispute resolution and AML compliance — specifically your registered mobile number and transaction reference IDs.
• ch444 will only process withdrawals to the same bKash, Nagad or Rocket account used for your most recent deposit, and only to an account registered in your own name.
• ch444 monitors all payment activity for signs of fraud. Unusual transaction patterns may trigger a temporary account review before funds are released.

5 Cookies and Tracking Technologies

ch444 uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences and understand how players use the site. Here is a breakdown of the cookies ch444 uses:

• Essential cookies: Required for the ch444 platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of ch444.
• Functional cookies: Remember your preferences on ch444, such as your preferred language, display settings and last-visited game.
• Analytics cookies: Help ch444 understand how players navigate the platform — which pages are visited most, where players drop off and how long sessions last. This data is aggregated and anonymised.
• Marketing cookies: Used to show you relevant ch444 promotions. These are only set if you have consented to marketing communications.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using ch444, but some features may not work as smoothly.

6 Data Sharing and Third Parties

ch444 does not sell, rent or trade your personal data to third parties for their own marketing purposes. ch444 shares your data only in the following limited circumstances:

• Payment providers: ch444 shares necessary transaction data with bKash, Nagad and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: ch444 may use third-party KYC services to verify your identity documents. These providers process your data solely for verification purposes and are contractually bound to protect it.
• Game providers: The game studios whose titles appear on ch444 may receive anonymised gameplay data (such as bet amounts and game outcomes) for RNG auditing and technical support purposes. They do not receive your name, contact details or payment information.
• Legal and regulatory authorities: ch444 may disclose your data to law enforcement, regulatory bodies or courts if required to do so by law, or if ch444 reasonably believes disclosure is necessary to prevent fraud, money laundering or other illegal activity.
• Business transfers: In the event that ch444 is acquired by or merged with another company, your data may be transferred as part of that transaction. ch444 will notify you before your data is transferred and becomes subject to a different privacy policy.

All third parties with whom ch444 shares personal data are required to handle it securely and in accordance with applicable data protection laws. ch444 does not permit third parties to use your data for their own purposes beyond the specific service they provide to ch444.

7 Data Retention

ch444 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

• Account data: Retained for the duration of your ch444 account plus five years after account closure, to comply with AML and financial record-keeping obligations.
• Transaction records: Deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• KYC documents: Identity verification documents are retained for five years after your account is closed or your last transaction, whichever is later.
• Support communications: Chat transcripts and email correspondence with ch444 support are retained for two years.
• Technical and analytics data: Anonymised analytics data may be retained indefinitely. Identifiable technical data such as IP logs is retained for 12 months.
• Marketing preferences: Records of your marketing opt-in or opt-out are retained for the duration of your ch444 account.

When your data is no longer required, ch444 will securely delete or anonymise it so that it can no longer be linked to you.

8 Data Security

ch444 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or disclosure.

• Encryption: All data transmitted between your device and ch444 is encrypted using TLS. Sensitive data stored on ch444 servers is encrypted at rest.
• Access controls: Access to personal data within ch444 is restricted to staff who need it to perform their job. All staff with data access are subject to confidentiality obligations.
• Two-factor authentication: ch444 supports two-factor authentication (2FA) for player accounts. ch444 strongly recommends enabling 2FA to protect your account.
• Regular security audits: ch444 conducts regular security assessments and penetration tests to identify and address vulnerabilities.
• Incident response: ch444 has a data breach response plan in place. In the event of a breach that affects your personal data, ch444 will notify you as required by applicable law.

9 Your Privacy Rights

As a ch444 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the ch444 privacy team using the details in Section 12.